Work requests and applications are processed as submitted and paid. Any corresponding Certificates, packets and/or reports will be mailed out within 3 to 5 business days barring any complications. If you have any questions or concerns about work requests submitted, please don't hesitate to contact us. BBU has a no return, no refund and no cancellation policy. However, if you have any concerns or questions on this, please contact the Beefmaster Breeders United Office at 210/732-3132.